Cancellation & Returns Policy
Last updated: August 2026
In short: You may cancel an order within 14 days of receiving the product, as long as the packaging is sealed and unopened. For a defective product, or one that doesn't match your order, you may return it at any time for a full refund, including shipping costs.
1. Right to cancel a transaction (time-sensitive)
Under the Consumer Protection Law, 5741-1981, you may cancel a transaction within 14 days of receiving the product, provided the product is returned in its original packaging, sealed and unopened, and in the condition in which it was delivered.
Cancellation is subject to a cancellation fee of up to 5% of the product price or ₪100 — whichever is lower — unless the cancellation results from a defect in the product or a mismatch between the product and the details provided about it, in which case no cancellation fee will be charged.
2. Food products — please note
Coffee is a perishable food product. The Consumer Protection Law and its regulations sometimes exclude food products that have been opened, or that were specially made or roasted for the order, from the standard right of cancellation, except in the case of a defect or mismatch. Accordingly, a bag of coffee that has been opened cannot be returned for reasons of personal taste alone — but any bag that is defective, incorrect, or does not match what was ordered is eligible for a full return as detailed in section 3.
3. Defective or incorrect product
If you received a defective product, one different from what you ordered, or one damaged in shipping — please contact us within 7 days of receiving the shipment, with a photo of the product attached. In these cases:
- We will provide a full refund, including the original shipping cost, or
- We will send a replacement product, at your choice.
No cancellation fee will be charged in these cases.
4. How to cancel / request a refund
Please contact us in writing at hello@idoroasting.com, stating your order number and the details of your request. You may also reach us via the Contact page.
A refund, once approved, will be made using the same payment method actually used for the purchase, within up to 14 business days of the cancellation approval.
5. Shipping cost on cancellation
For a voluntary cancellation (section 1) — the cost of return shipping is borne by the customer. For a cancellation due to a defect or mismatch (section 3) — the shipping cost, both ways, is borne by the Company.
6. Questions
For any further questions about this policy, we're happy to help via the Contact page.